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Использование функций Microstock+ в StockSubmitter
Как мне обратиться в службу поддержки?
Подключение стоков в MicroStock+
Работа с MicroStock+ Sync
Работа с MicroStock+Trends
Решение наиболее распространённых проблем
Статусы в MicroStock+
Управление тарифами и пакетами подписок
Язык
aa - Afar
ab - Abkhazian
abs - Ambonese Malay
ace - Achinese
ady - Adyghe
ady-cyrl - Adyghe (Cyrillic script)
aeb - Tunisian Arabic
aeb-arab - Tunisian Arabic (Arabic script)
aeb-latn - Tunisian Arabic (Latin script)
af - Afrikaans
ak - Akan
aln - Gheg Albanian
am - Amharic
an - Aragonese
ang - Old English
anp - Angika
ar - Arabic
arc - Aramaic
arn - Mapuche
arq - Algerian Arabic
ary - Moroccan Arabic
arz - Egyptian Arabic
as - Assamese
ase - American Sign Language
ast - Asturian
atj - Atikamekw
av - Avaric
avk - Kotava
awa - Awadhi
ay - Aymara
az - Azerbaijani
azb - South Azerbaijani
ba - Bashkir
ban - Balinese
bar - Bavarian
bbc - Batak Toba
bbc-latn - Batak Toba (Latin script)
bcc - Southern Balochi
bcl - Central Bikol
be - Belarusian
be-tarask - Belarusian (Taraškievica orthography)
bg - Bulgarian
bgn - Western Balochi
bh - Bhojpuri
bho - Bhojpuri
bi - Bislama
bjn - Banjar
bm - Bambara
bn - Bangla
bo - Tibetan
bpy - Bishnupriya
bqi - Bakhtiari
br - Breton
brh - Brahui
bs - Bosnian
btm - Batak Mandailing
bto - Iriga Bicolano
bug - Buginese
bxr - Russia Buriat
ca - Catalan
cbk-zam - Chavacano
cdo - Min Dong Chinese
ce - Chechen
ceb - Cebuano
ch - Chamorro
cho - Choctaw
chr - Cherokee
chy - Cheyenne
ckb - Central Kurdish
co - Corsican
cps - Capiznon
cr - Cree
crh - Crimean Turkish
crh-cyrl - Crimean Tatar (Cyrillic script)
crh-latn - Crimean Tatar (Latin script)
cs - Czech
csb - Kashubian
cu - Church Slavic
cv - Chuvash
cy - Welsh
da - Danish
de - German
de-at - Austrian German
de-ch - Swiss High German
de-formal - German (formal address)
din - Dinka
diq - Zazaki
dsb - Lower Sorbian
dtp - Central Dusun
dty - Doteli
dv - Divehi
dz - Dzongkha
ee - Ewe
egl - Emilian
el - Greek
eml - Emiliano-Romagnolo
en - English
en-ca - Canadian English
en-gb - British English
eo - Esperanto
es - Spanish
es-419 - Latin American Spanish
es-formal - español (formal)
et - Estonian
eu - Basque
ext - Extremaduran
fa - Persian
ff - Fulah
fi - Finnish
fit - Tornedalen Finnish
fj - Fijian
fo - Faroese
fr - French
frc - Cajun French
frp - Arpitan
frr - Northern Frisian
fur - Friulian
fy - Western Frisian
ga - Irish
gag - Gagauz
gan - Gan Chinese
gan-hans - Gan (Simplified)
gan-hant - Gan (Traditional)
gcr - Guianan Creole
gd - Scottish Gaelic
gl - Galician
glk - Gilaki
gn - Guarani
gom - Goan Konkani
gom-deva - Goan Konkani (Devanagari script)
gom-latn - Goan Konkani (Latin script)
gor - Gorontalo
got - Gothic
grc - Ancient Greek
gsw - Swiss German
gu - Gujarati
gv - Manx
ha - Hausa
hak - Hakka Chinese
haw - Hawaiian
he - Hebrew
hi - Hindi
hif - Fiji Hindi
hif-latn - Fiji Hindi (Latin script)
hil - Hiligaynon
ho - Hiri Motu
hr - Croatian
hrx - Hunsrik
hsb - Upper Sorbian
ht - Haitian Creole
hu - Hungarian
hu-formal - magyar (formal)
hy - Armenian
hyw - Western Armenian
hz - Herero
ia - Interlingua
id - Indonesian
ie - Interlingue
ig - Igbo
ii - Sichuan Yi
ik - Inupiaq
ike-cans - Eastern Canadian (Aboriginal syllabics)
ike-latn - Eastern Canadian (Latin script)
ilo - Iloko
inh - Ingush
io - Ido
is - Icelandic
it - Italian
iu - Inuktitut
ja - Japanese
jam - Jamaican Creole English
jbo - Lojban
jut - Jutish
jv - Javanese
ka - Georgian
kaa - Kara-Kalpak
kab - Kabyle
kbd - Kabardian
kbd-cyrl - Kabardian (Cyrillic script)
kbp - Kabiye
kg - Kongo
khw - Khowar
ki - Kikuyu
kiu - Kirmanjki
kj - Kuanyama
kjp - Eastern Pwo
kk - Kazakh
kk-arab - Kazakh (Arabic script)
kk-cn - Kazakh (China)
kk-cyrl - Kazakh (Cyrillic script)
kk-kz - Kazakh (Kazakhstan)
kk-latn - Kazakh (Latin script)
kk-tr - Kazakh (Turkey)
kl - Kalaallisut
km - Khmer
kn - Kannada
ko - Korean
ko-kp - Korean (North Korea)
koi - Komi-Permyak
kr - Kanuri
krc - Karachay-Balkar
kri - Krio
krj - Kinaray-a
krl - Karelian
ks - Kashmiri
ks-arab - Kashmiri (Arabic script)
ks-deva - Kashmiri (Devanagari script)
ksh - Colognian
ku - Kurdish
ku-arab - Kurdish (Arabic script)
ku-latn - Kurdish (Latin script)
kum - Kumyk
kv - Komi
kw - Cornish
ky - Kyrgyz
la - Latin
lad - Ladino
lb - Luxembourgish
lbe - Lak
lez - Lezghian
lfn - Lingua Franca Nova
lg - Ganda
li - Limburgish
lij - Ligurian
liv - Livonian
lki - Laki
lmo - Lombard
ln - Lingala
lo - Lao
loz - Lozi
lrc - Northern Luri
lt - Lithuanian
ltg - Latgalian
lus - Mizo
luz - Southern Luri
lv - Latvian
lzh - Literary Chinese
lzz - Laz
mai - Maithili
map-bms - Basa Banyumasan
mdf - Moksha
mg - Malagasy
mh - Marshallese
mhr - Eastern Mari
mi - Maori
min - Minangkabau
mk - Macedonian
ml - Malayalam
mn - Mongolian
mni - Manipuri
mnw - Mon
mo - Moldovan
mr - Marathi
mrj - Western Mari
ms - Malay
mt - Maltese
mus - Muscogee
mwl - Mirandese
my - Burmese
myv - Erzya
mzn - Mazanderani
na - Nauru
nah - Nāhuatl
nan - Min Nan Chinese
nap - Neapolitan
nb - Norwegian Bokmål
nds - Low German
nds-nl - Low Saxon
ne - Nepali
new - Newari
ng - Ndonga
niu - Niuean
nl - Dutch
nl-informal - Nederlands (informeel)
nn - Norwegian Nynorsk
no - Norwegian
nov - Novial
nqo - N’Ko
nrm - Norman
nso - Northern Sotho
nv - Navajo
ny - Nyanja
nys - Nyungar
oc - Occitan
olo - Livvi-Karelian
om - Oromo
or - Odia
os - Ossetic
pa - Punjabi
pag - Pangasinan
pam - Pampanga
pap - Papiamento
pcd - Picard
pdc - Pennsylvania German
pdt - Plautdietsch
pfl - Palatine German
pi - Pali
pih - Norfuk / Pitkern
pl - Polish
pms - Piedmontese
pnb - Western Punjabi
pnt - Pontic
prg - Prussian
ps - Pashto
pt - Portuguese
pt-br - Brazilian Portuguese
qqq - Message documentation
qu - Quechua
qug - Chimborazo Highland Quichua
rgn - Romagnol
rif - Riffian
rm - Romansh
rmy - Vlax Romani
rn - Rundi
ro - Romanian
roa-tara - Tarantino
ru - Russian
rue - Rusyn
rup - Aromanian
ruq - Megleno-Romanian
ruq-cyrl - Megleno-Romanian (Cyrillic script)
ruq-latn - Megleno-Romanian (Latin script)
rw - Kinyarwanda
sa - Sanskrit
sah - Sakha
sat - Santali
sc - Sardinian
scn - Sicilian
sco - Scots
sd - Sindhi
sdc - Sassarese Sardinian
sdh - Southern Kurdish
se - Northern Sami
sei - Seri
ses - Koyraboro Senni
sg - Sango
sgs - Samogitian
sh - Serbo-Croatian
shi - Tachelhit
shi-latn - Tachelhit (Latin script)
shi-tfng - Tachelhit (Tifinagh script)
shn - Shan
shy-latn - Shawiya (Latin script)
si - Sinhala
simple - Simple English
sk - Slovak
skr - Saraiki
skr-arab - Saraiki (Arabic script)
sl - Slovenian
sli - Lower Silesian
sm - Samoan
sma - Southern Sami
sn - Shona
so - Somali
sq - Albanian
sr - Serbian
sr-ec - Serbian (Cyrillic script)
sr-el - Serbian (Latin script)
srn - Sranan Tongo
ss - Swati
st - Southern Sotho
stq - Saterland Frisian
sty - cебертатар
su - Sundanese
sv - Swedish
sw - Swahili
szl - Silesian
ta - Tamil
tay - Tayal
tcy - Tulu
te - Telugu
tet - Tetum
tg - Tajik
tg-cyrl - Tajik (Cyrillic script)
tg-latn - Tajik (Latin script)
th - Thai
ti - Tigrinya
tk - Turkmen
tl - Tagalog
tly - Talysh
tn - Tswana
to - Tongan
tpi - Tok Pisin
tr - Turkish
tru - Turoyo
ts - Tsonga
tt - Tatar
tt-cyrl - Tatar (Cyrillic script)
tt-latn - Tatar (Latin script)
tum - Tumbuka
tw - Twi
ty - Tahitian
tyv - Tuvinian
tzm - Central Atlas Tamazight
udm - Udmurt
ug - Uyghur
ug-arab - Uyghur (Arabic script)
ug-latn - Uyghur (Latin script)
uk - Ukrainian
ur - Urdu
uz - Uzbek
uz-cyrl - Uzbek (Cyrillic script)
uz-latn - Uzbek (Latin script)
ve - Venda
vec - Venetian
vep - Veps
vi - Vietnamese
vls - West Flemish
vmf - Main-Franconian
vo - Volapük
vot - Votic
vro - Võro
wa - Walloon
war - Waray
wo - Wolof
wuu - Wu Chinese
xal - Kalmyk
xh - Xhosa
xmf - Mingrelian
xsy - Saisiyat
yi - Yiddish
yo - Yoruba
yue - Cantonese
za - Zhuang
zea - Zeelandic
zgh - Standard Moroccan Tamazight
zh - Chinese
zh-cn - Chinese (China)
zh-hans - Simplified Chinese
zh-hant - Traditional Chinese
zh-hk - Chinese (Hong Kong)
zh-mo - Chinese (Macau)
zh-my - Chinese (Malaysia)
zh-sg - Chinese (Singapore)
zh-tw - Chinese (Taiwan)
zu - Zulu
Формат
Экспорт для оффлайнового перевода
Экспорт в родном формате
Вывести
{{DISPLAYTITLE:Content statuses in Microstock+}}Every file passes several states between the moment it has been uploaded to M+ and the moment it gets approved on the microstock agencies. Each state is reflected in M+ interface and called "File status". This manual will help you to understand the file statuses and to solve the known issues related to them. == Where can I find the file statuses and how can I change them? == File statuses are displayed in the My Files section under every thumbnail as a colored bar and in the Upload/Submit tab next to every agency name. The Upload/Submit tab allows you to review and change the selected file(s) statuses for each microstock agency. You can see more details about the statuses of the selected files there along with any related messages.<br/> To change a file status for an agency simply click on it in the Upload/Submit panel and select a new one from the drop-down list that will appear. Please note that you can't override some statuses manually (i.e. "Not ready" and "Out of submissions") as they are caused by some issues that need to be resolved.</br> The colored bars under the file thumbnails allow to get a quick grasp of statuses of all files in a folder and quickly notice any issues. By default all color sectors are ordered by the agency but you can opt for grouping them by color instead (like in StockSubmitter). To do so, deactivate the "Display statuses in the bar ordered by agency" toggle in the Dashboard section. [[File:Start eng.jpg|left]]<br clear=all> ==Not ready== [[File:Notready eng.jpg|left|400px]]<br clear=all> This status means that your file haven't met one or more of the Microstock agency requirements (see the "Ready" file status). The details can be found in the Upload/Submit tab right to the Microstock agency name. Hover an error message with your mouse to see a proposed solution. Once a file will meet the requirements its status will automatically change to Ready. [[File:Second eng.jpg|thumb|An example of solving an issue of a file that's not ready|left]]<br clear=all> This status is displayed in pink color. ==A required file is missing== [[File:Nofile eng.jpg|left|400px]]<br clear=all> All vector files must be uploaded as a pair of a EPS file and a JPG preview. This applies to all microstock agencies! Otherwise the file will have the "A required file is missing" status. To solve this issue just upload a JPG preview with the same name as your EPS file (or a EPS file with the same name as your preview). A pair should get joined together automatically. ==Ready== [[File:Ready eng.jpg|left|400px]]<br clear=all> This status indicates that your file is ready to be uploaded on the microstock agency and shouldn't cause any issues during submission. It is displayed in yellow color. === To get the Ready status your file must meet the following conditions === :*A file must be uploaded to the M+ cloud storage. Any .EPS file must be paired with a .JPG preview; :*A file must have a title, a description, categories, keywords and other metadata; :*Metadata must comply with the Microstock agency requirements (most known issues are described below). Please note that we can't check if you have attached all necessary releases to your files because there's no way to predict whether a file requires a release or not.<br/> Once a file gets the Ready status for an agency, you can upload it there. To do so, select a file (or files) you'd like to upload, open the Upload/Submit tab, select the microstock agency(ies) of your choice or check the Select all checkbox, then click the "Upload Selected" button. [[File:Third eng.jpg|thumb|left]]<br clear=all> ==Scheduled== [[File:Scheduled eng.jpg|left|400px]]<br clear=all> Both StockSubmitter and M+ allow to schedule an upload to any Microstock agency and adjust the settings for this event. To schedule an upload select a file (or files) you'd like to upload, open the Upload/Submit tab, select the desired microstock agency(ies) or check the Select all checkbox, then click the icon with a watch above the file gallery. Once a pop up appears, adjust the settings and click the "Schedule" button to proceed. Once you do so, the file(s) will be scheduled for uploading at the specified time and the bar above the file thumbnail (or a part of it) will turn light-blue. [[File:Sched.png|thumb|How to schedule a file upload|left]]<br clear=all> ==Queued== [[File:Queued eng.jpg|left|400px]]<br clear=all> This status indicates that a file has been queued for an upload to a microstock agency. Microstock agencies are known for their paranoidal attitude and tend to be suspicious of multi-threaded upload. M+ imitates a behavior of a real person to not arouse any suspicion by creating a queue of files. Normally, it shouldn't take long, but a huge amount of heavy files or a high load on the agency server may cause delays. If the ETA haven't been shortening for a few hours please contact the tech support. ==Uploading== [[File:Uploading eng.jpg|left|400px]]<br clear=all> This status indicates that a file is currently being uploaded to the microstock agency(ies). It is displayed in lime color. If an upload will be interrupted by an issue, M+ will make another attempt after a short time (the exact period is shown in parentheses below the status). Sometimes it takes several attempts to succeed and it depends on the microstock agency, not M+. Most common issues like Connection error/Maintenance should get resolved on the next uploading attempt and do not require your intervention. If this problem lasts for longer than 24 hours, please contact the tech support. ==Upload failed== [[File:Upload failed eng.jpg|left|400px]]<br clear=all> This status indicates that a fatal error has occurred while trying to upload a file. For details visit the Upload/Submit tab and find the microstock agency with a pink colored square marker. You will see an exact reason for the failure there. Correct the error and repeat an upload attempt (to do so, change the status to Ready, select the problematic agency and click the Upload selected again). If you are not sure how to resolve the error please contact our support. ==Uploaded== [[File:Uploaded eng.jpg|left|400px]]<br clear=all> This status indicates that a file has been successfully uploaded to the microstock agency but haven't been submitted yet. Please, do not confuse these two statuses! When a file is uploaded, it has arrived to the microstock agency site but it isn't in the review queue yet. This status does NOT require any actions. Usually the file appears at the microstock agency within 5-10 minutes after it has been uploaded, but sometimes it takes up to a few hours (depending on the microstock agency). After that the file will be automatically submitted within 30 minutes.<br/> '''Please! Be patient and do not submit the uploaded file manually if it has appeared at the microstock agency site! It disrupts the procedure and causes errors!'''<br/> This status is displayed in green color. ===Frequently asked questions on this step=== :*''Why a successfully uploaded file lacks a part/all metadata? Why the description and the title have been switched?''<br /> When your file has been successfully uploaded, the microstock agency handles the file's metadata according to it's own algorithm and there's no way to affect this process. After a successful submission all metadata should appear as you have inputted it. :*''Some of the essential metadata fields are empty/one of the essential checkboxes isn't checked. Is that a reason for a submission to fail?''<br /> It works the other way round: the submission process has gone wrong (or didn't happen yet) and that's why some of the metadata hasn't been filled. It may be a temporary issue or just a submission delay, so, please, give M+ at least 1 hour to resolve the issue. If it takes longer though, please contact the tech support. :*''Submission process takes too long! How to speed up the process? How to launch a submission manually?''<br /> M+ can't force the submission process because that mostly depends on the microstock agency. If the files haven't been submitted yet then it was simply not possible. As soon as the submission will be possible M+ will perform it so please just give it some time. :*''My files got submitted to every agency but Dissolve! What do I do?'' <br /> This microstock agency accepts files in batches only (at least 10 files per batch). Please upload more files to the same batch if there are less than 10 files. :*''Freepik doesn't have batches but the submission doesn't happen there!''<br />They require you to upload at least 10 files before submitting them will be possible. ===Don't forget to check the following=== :*Have you gone over the microstock agency submission limit? Some microstock agencies like VideoHive and Bigstock have their own submission limit. Please, check if you haven't exceeded it. :*Did you pass the exam and fill all required forms on the agency website? Some agencies may require a separate exam for every category or ask you to update your tax forms every few years. :*Does the agency website work at the moment? Didn't they stop accepting content temporarily or permanently? We do our best to keep track of such events and display messages for you but it's still possible that we're not aware of something like that. :*Does the file meet the microstock agency's requirements? If all conditions were fulfilled, the submission normally should take no longer than 5-15 minutes after the file has appeared on the microstock agency website (in an extreme case it may take up to an hour). If it's been more than an hour, all conditions have been fulfilled and submission still isn't happening, please contact the tech support. ==Submitted== [[File:Submited eng.jpg|left|400px]]<br clear=all> This status indicates that all metadata including the attached release files have been delivered to the microstock agency website and the file have been sent to the reviewers. This step doesn't require any actions, just wait for the reviewers' decision. M+ tracks the approval process and will change the file status to Approved or Rejected if it is supported for this agency. This status is displayed in cyan color. ==Submit failed== [[File:Submit failed eng.jpg|left|400px]]<br clear=all> This status indicates that an error has occurred during the submission process. For details visit the Upload/Submit tab and find the microstock agency with a pink colored square marker. You will see a specific error message next to it. Hover your mouse over the error message to see a proposed solution for the issue. Correct the error, change the status to Uploaded and let the M+ try to submit it again. It's a common issue to see this status for Shutterstock if there are minor keyword issues like spam/misspelled keywords and you've disabled resolving the minor issues automatically in the Shutterstock settings in M+. In that case please enable it back and change the file status to Uploaded. ==Out of submissions== [[File:Nosubmittions eng.jpg|left|400px]]<br clear=all> ===If you're using a Free subscription plan=== Every M+ and StockSubmitter user has 33 free submissions to each agency per month (30 days from the first submission). If you've noticed the status Out of submissions that means you've gone over the limit. ;There are several solutions for the issue :*Wait for the next 30-day period to start. Then you'll be able to use another 33 submissions to each microstock agency. :*Purchase a paid subscription plan. You can find more information in our Store. To go to the Store click your current subscription plan in the top right corner of the M+ interface or open the Store section in the left menu. :*Submit your files to iStock or MotionElements - it's free and unlimited. :*Submit files manually without M+ or StockSubmitter. Please make sure to not forget changing their status to Submitted in M+ if you do so! Otherwise M+ will consider them lost by the agency website and will automatically re-upload them a week later. ===If you're using a paid subscription plan=== You've gone over the limit of your subscription plan. You can see the details of your subscription plan in our Store. To go to the Store click on your current plan in the top right corner of the M+ interface or open the Store section in the left menu. ;There are several solutions for this issue :*Wait for the next 30-day period to start and you will get as much submissions as available for your plan. Make sure your account balance is enough to prolong the subscription to the next month; :*Purchase extra submissions. If you just need a small number of extra submissions this month it will be the preferred way as it allows you to purchase a little as 10 extra submissions. To do so go to the Store, click the "Increase limit" button and specify how many submissions do you need. This is a single-time purchase and will not affect the next month; :*Switch to the more expensive subscription plan with a higher limit of submissions. You only pay the difference between the prices of the plans but the current 30-day period expiration date will not be changed nor will the current submission consumption reset. Make sure to change your subscription plan back before the end of the current month if you don't want to continue using the new plan, otherwise the system will automatically prolong the new plan charging your account balance for its full price once the current month ends; :*Purchase a package (single month or a longer one) on a more expensive plan. In this case you would have to pay the full price of the package and the new plan will replace the current one, starting the first month from the moment of purchase and resetting the current submission consumption. As with the previous option, make sure you switch back to a cheaper plan if you don't intend to continue using the new one after the current month; :*Submit your files to iStock or MotionElements - it's free and unlimited; :*Submit files manually without M+ or StockSubmitter. Please make sure to not forget changing their status to Submitted in M+ if you do so! Otherwise M+ will consider them lost by the agency website and will automatically re-upload them a week later. ==Submitted but missing== [[File:Lost eng.jpg|left|400px]]<br clear=all> This is a very rare status that means that your file has been successfully submitted but then disappeared from the microstock agency site. First, check if it has really disappeared. If so, it was caused by a bug on the agency end. In this case, please re-upload the file to the microstock agency. To do so, select the file(s), assign them the Ready status for this agency, then select the agency and click the "Upload Selected" button.<br/> If the file is in fact present on the agency website but has the "Submitted but missing" status in M+, please contact the tech support. ==Approved== [[File:Approved eng.jpg|left|400px]]<br clear=all> This is the most pleasant status of all! It means that your file has been approved by the reviewers and has been put up for sale. This status is displayed in dark green color. ==Rejected== [[File:Rejected eng.jpg|left|400px]]<br clear=all> This status indicates that for some reason your file has been declined by the reviewers. If the reason was specified on the microstock agency website it should appear in the M+ interface below the status as well. ==Ignored== [[File:Ignored eng.jpg|left|400px]]<br clear=all> ===This status could mean one of the following=== :*This microstock agency doesn't accept content of such type (for example, 123RF doesn't accept video files); :*You have manually disabled uploading content of such type to this microstock agency in settings; :*You have manually assigned the Ignored status to the selected file(s) for this agency. Ignored status is assigned to files the same way as any other status - by hovering the current status with your mouse and selecting the "Ignored" from the list. To revert the status just repeat the same procedure, but select another status of your choice. This status is displayed in gray color.
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