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Child accounts allow you to grant access to your subscription to specific users or generate one or more accounts for managing multiple portfolios. Starting with the Unlimited plan, you can connect up to 20 child accounts to a single M+ account (depending on the plan). You can switch from the parent account to a child account and back at any time. This article will explain how to create, configure, and delete child accounts.

What is a parent account?

The parent account is your main account. If your plan allows it, the parent account can assign any other account as a child or generate a new account to serve as a child. The owner of the parent account can always access the child account without entering a password. The parent account shares its StockSubmitter/M+ subscription with the child account, but all other subscriptions (e.g., M+Trends and M+Storage) do not extend to the child account. The release database and files of the parent account are independent from those of the child account. If you only need to grant file access to an employee and do not wish to share your subscription, use folder access sharing instead.

What is a child account?

A child account uses the StockSubmitter/M+ subscription of the parent account, meaning you can share unlimited submissions with another person (for example, a partner or relative) or store a different portfolio on the child account. However, subscriptions to other services (such as M+Trends and M+Storage) must be purchased separately for the child account. A child account cannot create new child accounts. The child account has its own release database, its own files (including those stored in the archive), and its own upload/submission queue. It is not connected to the parent account in any way except for the subscription and the parent account's ability to log in and make changes at any time.

If a child account already has its own plan, its submissions will not be used and will expire at the end of the month.

Please do not forget to schedule a transition to the free plan if you intend to make your account a child account; otherwise, payments will continue to be deducted from your balance.

How to assign an account as a child account?

First, verify whether your plan permits the connection of child accounts. Users on the Free, Lite, Starter, and Professional plans cannot have child accounts.

If you are using the Unlimited plan or higher, go to your dashboard and scroll down past the Common Settings.

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The "Generate a new account" button creates a new child account with the same password as your main account. If you registered via social media, the password for the new account will be "123", so we strongly recommend changing it to a more secure one as soon as possible.

To assign an existing account as a child account, input or copy its address into the designated text field and click the button marked with a plus sign. Await confirmation from the user whom you have assigned as a child account.
If the account connects successfully, it and your own account will be displayed below in the column.

A child account can be changed once per current paid notional month.

There, you can edit the account settings using the notebook and pencil icon — for example, assign a nickname to the user to make it easier to find the right person in the list. Using the trash can icon, you can delete the child account.

Please partially or fully disable child accounts if you are switching to a plan that allows a smaller number of child accounts; otherwise, your child account will not be able to submit!

To switch to a child account, simply click on its email address in the column (it is blurred in the example). To return to the parent account, go to your dashboard and click the link in the "Account Information" block.

I no longer want to be a child account. How do I disconnect from the parent account?

Go to your dashboard and scroll down past the Common Settings. Click the "Decline" button in the "Account Information" block.

Frequently Asked Questions

Here you will find solutions to the most common issues encountered when working with M+ child accounts.

How do I add companion services (M+Trends or M+Storage) to my child account?

Although the child account uses the parent's plan, subscriptions to all companion services must be purchased separately. Go to the Store using the child account's login and password, and purchase a subscription to the services you currently need. If the child account belongs to another person, they can purchase the service subscription themselves, just as they could before becoming a child account.

I have a child account, and files have suddenly stopped submitting. What happened?

Most likely, one of two things has occurred:

1. The parent account's subscription has expired.
2. The parent account switched to a plan that does not support the required number of child accounts and forgot to disable you.

These issues will not resolve themselves — you'll have to to contact technical support.

I have received an offer to become a child account from an unknown person. What should I do?

Most likely, someone made a mistake with the email address. Click "No" in the dialog box. Without your consent, no one can ever interfere with your account!

I sent an offer to become a child account to another person, but I still cannot log into the child account. What should I do?

It is possible that the other person has not yet accepted your offer. If you are absolutely certain they have accepted the offer but you still cannot access the child account, contact technical support.