Translations:Решение наиболее распространённых проблем/43/en

If endless code requests arrive and the agency cannot connect

These methods must be applied sequentially (one after another):

1. If you are working in M+ and the error "User refused to input the code requested by the agency" or "Timed out waiting for the user to input the code requested by the agency" appears in the microstock agency's status within Manage Agencies, deactivate it for one hour, then reactivate it.
2. Do not manually log into the microstock agency website if M+ is already connected to it.
3. If you are working with StockSubmitter, delete the microstock agency's login and password from the program, re‑enter them, and reconnect.
4. Verify that the entered password is correct, or change the password on the AdobeStock website.
5. Change your AdobeStock password, using only Latin letters in the new password.
6. Disable two-factor authentication.
7. Install the Adobe Account Access or Adobe Authenticator application on your smartphone to have it generate codes automatically.

If none of the above steps resolve the issue, contact support services or our support chat on Telegram.