Translations:Решение наиболее распространённых проблем/42/en

If the code does NOT arrive

These methods must be applied sequentially (one after another):

1. Check your email inbox, including the spam folder – the code sometimes arrives there.
2. If you are working with StockSubmitter, delete the microstock agency's login and password from the program, re‑enter them, and reconnect.
3. Enter the last four digits of the phone number linked to your agency account, then attempt again to wait for and enter the code from the SMS.
4. If you are working in M+ and the error "User refused to input the code requested by the agency" or "Timed out waiting for the user to input the code requested by the agency" appears in the microstock agency's status within Manage Agencies, deactivate it for one hour, then reactivate it.
5. Install the Adobe Account Access or Adobe Authenticator application on your smartphone to have it generate codes automatically.
6. Log into your profile on the microstock agency's page and activate the following setting:

1. Disable two-factor authentication.