MPlusWiki - Вклад участника [ru]

Как мне обратиться в службу поддержки?/en

2021-08-20T19:22:47Z

Corvus Corax:

<languages />
We sincerely respect our users and do our best to solve every issue they meet in a blink of an eye. This guide will help you to make a proper report for tech support thus solve any problem with a minimum effort and as soon as possible.

==Before you contact the tech support==
There are many problems you can solve on your own and don't wait for the tech support answer. 
Make sure the problem isn't an isolated event and try to find out what triggers it. If it's a single-time event and you can't reproduce the problem, or it's completely gone after a page refresh (or PC reboot if you're using StockSubmitter) there's nothing to worry about.

===If you're using M+===
Sometimes the last update conflicts with the cached version in your browser. While staying on M+/M+Trends page press Ctrl+F5 (if you're using Windows/Linux) or Cmd + R (if you're using Mac OS X) to refresh the cashed data. 
Update your browser to the latest version. By far this is one of the most frequent reasons for formatting issues. 
If the file uploading speed (in M+) is too low, check if your antivirus or firewall is blocking it. Check your internet connection. Reboot your router. 
If you tried all the above and it didn't help we recommend you to look through other guides on this wiki, especially [[Решение наиболее распространённых проблем | FAQ]] page where you may find a ready solution for the most frequent issues.

===If you're using StockSubmitter===
Make sure you've updated StockSubmitter to the latest version. To do so, close the program and start it again. It should update automatically. 
If you've received an error message, click the Details link in the message. It should give you a full explanation. 
If the uploading speed is too low, check your internet connection and reboot your router. 
Check if Stocksubmitter is blocked by antivirus or firewall. 

If you tried all the above and it didn't solve the problem we do recommend you to look through other guides on this wiki, especially [[Решение наиболее распространённых проблем | FAQ]] page where you may find a ready solution for the most frequent issues.

==What you should never do==
* Please '''DO NOT''' use the Suggest option on our old [https://support.microstock.plus/ FAQ]. First of all, we've abandoned it a long time ago. Secondly, we don't receive any notices from that site and we will surely miss your message thus can't possibly help you.
* If you're sure that the problem is caused by an agency, not by our products, please contact the microstock agency tech support. In most cases it's them who will solve the problem and will give you the most comprehensive information.
* Please, avoid the offensive language and aggressive statements when you talk to our tech specialists. We're honestly do everything we can to help you ASAP. We ask you to respect our job even if you're very upset.
==I can't find my problem in FAQ section/I didn't figure out how to solve my problem==
There are no minor problems for our tech specialists! We will help you! Choose the most convenient way to contact us.
===Tech Support Live chat===
This is the most preferable way.
M+ support chat is in the lower left page corner. It may appear with a small delay after page refresh. If you can't find it, make sure you've deactivated the ad-blocking software on this page.
StockSubmitter support chat is in the top left corner of the interface.

<gallery widths=250px heights=400px perrow=7>
File:M+ chat.png|center|frame|M+ support chat button
File:CC chat eng.png|center|frame|StockSubmitter support chat button
</gallery>

You should include your name and e-mail in the report and give a very detailed description of your issue. Specify the following:

*The microstock agency you're having problem with (or point out that it is a general issue).
*An operational system (with a version) and a browser you're using.
*Do you have the same issue on other browsers?
*Give some details: is it a problem with an agency connection, file uploading, file submission or something else?
*What triggers the problem? For example, is it a page refreshing, file uploading, etc.?
*If you've received an error notification, copy an error ID or make a screenshot and include it in a report.
*Attach a screenshot of your issue if possible.
*Sometimes we might need the file ID if the problem concerns individual files.

====A poor example of a tech support report:====

<blockquote>''Name: Unknown Unknown E-mail: Examplemail@mail.com Adobe doesn't work properly. What should I do?''</blockquote>

====A good example of a tech support report:====

<blockquote>''Name: John Smith E-mail: Examplemail@mail.com Hello! I keep receiving endless requests for a 4-digit code when I try to connect the AdobeStock. I tried all solutions from the article in your FAQ but it didn't help. My OC is Mac OS X Mojave, I use the last version of Safari browser but have the same problem in the last version of Chrome. Could you help me, please! (The screenshots are attached below) Thank you in advance!''</blockquote>

The tech support specialist will contact you as soon as possible. Please, be patient.
By the way, apart from error reports and proposals you may write us some words of appreciation. We'd be very pleased to receive it!

===Issues with M+ Sync===
M+ Sync tech support chat is located in the upper menu in Support tab.
[[File:Синка саппорт eng.png|left|400px]] 
We require a latest.log. file to solve any problem with M+ Sync. Fill in the location bar of the standard file viewer with %APPDATA%/MPSynс/ (if you're using Windows) or ~/.config/MPSync/ (If you're using Mac OS X) and press Enter. Find the latest.log. file and attach it to your report.

===Tech support Telegram channel===
We have a tech support channel [https://t.me/MicrostockPlusBetaEn in Telegram]. Here you may ask any questions about our products. Sometimes other users may give you a hint too. Feel free to have off-topic conversations or discussions as long as it's polite, tolerant and doesn't offend anyone. Please, avoid the politics, radical statements, advertisements and linking to any prohibited/abusing/adult content otherwise you'll be banned from the channel forever.

===Fcebook===
Feel free to join our [https://www.facebook.com/Stock.Submitter.eng facebook blog].

Translations:Как мне обратиться в службу поддержки?/8/en

2021-08-20T19:20:28Z

Corvus Corax:

==What you should never do==
* Please '''DO NOT''' use the Suggest option on our old [https://support.microstock.plus/ FAQ]. First of all, we've abandoned it a long time ago. Secondly, we don't receive any notices from that site and we will surely miss your message thus can't possibly help you.
* If you're sure that the problem is caused by an agency, not by our products, please contact the microstock agency tech support. In most cases it's them who will solve the problem and will give you the most comprehensive information.
* Please, avoid the offensive language and aggressive statements when you talk to our tech specialists. We're honestly do everything we can to help you ASAP. We ask you to respect our job even if you're very upset.
==I can't find my problem in FAQ section/I didn't figure out how to solve my problem==
There are no minor problems for our tech specialists! We will help you! Choose the most convenient way to contact us.
===Tech Support Live chat===
This is the most preferable way.
M+ support chat is in the lower left page corner. It may appear with a small delay after page refresh. If you can't find it, make sure you've deactivated the ad-blocking software on this page.
StockSubmitter support chat is in the top left corner of the interface.

Translations:Как мне обратиться в службу поддержки?/8/en

2021-08-20T19:18:33Z

Corvus Corax:

==What you should never do==
* Please '''DO NOT''' use the Suggest option on our old [https://support.microstock.plus/ FAQ]. First of all, we've abandoned it a long time ago. Secondly, we don't receive any notices from that site and we will surely miss your message thus can't possibly help you.
* If you're sure that the problem is with the agency, not with our products, please, contact the microstock agency tech support. In most cases it's them who will solve the problem and will give you the most comprehensive information.
* Please, avoid the offensive language and aggressive statements when you talk to our tech specialists. We're honestly do everything we can to help you ASAP. We ask you to respect our job even if you're very upset.
==I can't find my problem in FAQ section/I didn't figure out how to solve my problem==
There are no minor problems for our tech specialists! We will help you! Choose the most convenient way to contact us.
===Tech Support Live chat===
This is the most preferable way.
M+ support chat is in the lower left page corner. It may appear with a small delay after page refresh. If you can't find it, make sure you've deactivated the ad-blocking software on this page.
StockSubmitter support chat is in the top left corner of the interface.

Translations:Как мне обратиться в службу поддержки?/5/en

2021-08-20T19:18:11Z

Corvus Corax:

===If you're using M+===
Sometimes the last update conflicts with the cached version in your browser. While staying on M+/M+Trends page press Ctrl+F5 (if you're using Windows/Linux) or Cmd + R (if you're using Mac OS X) to refresh the cashed data. 
Update your browser to the latest version. By far this is one of the most frequent reasons for formatting issues. 
If the file uploading speed (in M+) is too low, check if your antivirus or firewall is blocking it. Check your internet connection. Reboot your router. 
If you tried all the above and it didn't help we recommend you to look through other guides on this wiki, especially [[Решение наиболее распространённых проблем | FAQ]] page where you may find a ready solution for the most frequent issues.

Translations:Как мне обратиться в службу поддержки?/6/en

2021-08-20T19:17:32Z

Corvus Corax:

===If you're using StockSubmitter===
Make sure you've updated StockSubmitter to the latest version. To do so, close the program and start it again. It should update automatically. 
If you've received an error message, click the Details link in the message. It should give you a full explanation. 
If the uploading speed is too low, check your internet connection and reboot your router. 
Check if Stocksubmitter is blocked by antivirus or firewall.

Translations:Как мне обратиться в службу поддержки?/4/en

2021-08-20T19:17:06Z

Corvus Corax:

==Before you contact the tech support==
There are many problems you can solve on your own and don't wait for the tech support answer. 
Make sure the problem isn't an isolated event and try to find out what triggers it. If it's a single-time event and you can't reproduce the problem, or it's completely gone after a page refresh (or PC reboot if you're using StockSubmitter) there's nothing to worry about.

Translations:Как мне обратиться в службу поддержки?/4/en

2021-08-20T19:16:19Z

Corvus Corax:

==Before you contact the tech support==
There are many problems you can solve on your own and don't wait for the tech support answer. 
Make sure the problem isn't an isolated occurrence and try to find out what triggers it. If it's a single-time event and you can't reproduce the problem, or it's completely gone after a page refresh (or PC reboot if you're using StockSubmitter) there's nothing to worry about.

Использование функций Microstock+ в StockSubmitter/en

2021-07-01T15:31:38Z

Corvus Corax:

Microstock+ may work independently or in a conjunction with Stocksubmitter. Conjunction means that some of M+ features are implemented in StockSubmitter. It is only possible for Windows users or those who's working with StockSubmitter via virtual engine since other operational systems don't support StockSubmitter.

==What's the purpose of a conjunction between the products?==
 
:*'''Solving a slow or unstable internet connection problem''' Upload your files to M+ once and all the following operations will be performed by our servers fast and efficiently.

:*'''Solving a problem with a denied access to the microstock agency''' Some microstock agencies might be blocked in your country (or in the country you're currently in) and you may need VPN to access it. M+ servers are located in Europe and don't have such problems.

:*'''You're always in the move or travel a lot and need a remote control''' M+ allows you to manage files with any device with a browser. Once you're back to your main PC, launch StockSubmitter and it will synchronize all statuses. Notice that data and thumbnail synchronization is a one-way process. It means that all the changes in StockSubmitter impact on M+ but not vice versa.

:*'''Using cloud-based features in StockSubmitter''' You may track Accepted and Declined [[Content statuses in Microstock+ | statuses]] only when your StockSubmitter is in a conjunction with M+.

==How to set a conjunction between StockSubmitter and M+?==
 
'''Do the following, please'''

# Go to Settings in a main menu and select Agencies's settings
# Once a dialog box appear, find a list of available microstock agencies in the right side of a box
# Find and select M+ in the list, set the settings and click Enable.
# Save changes
 
[[File:Synchro eng.png|left|600px]]] 

M+ will synchronize all connected to StockSubmitter microstock agencies and you don't need to manage it manually. Your releases database will be backed up to our servers to provide you with a complementary security against data loss.
Notice that synchronization is a one-way process (from StockSubmitter to M+). If you'd like to connect more agencies or change login/password for any microstock agency account you need to do it directly in StockSubmitter.

===How to recognize that a conjunction between StockSubmitter and M+ was successful?===

==How to upload and submit files to M+?==
 
# First, please, fill the metadata and attach required releases to files you're planning to upload to microstock agencies
# Make sure that M+ is in the list of accessible microstock agencies in the lower menu in StockSubmitter interface
# Select the files you'd like to upload as usual
# Check all microstock agencies and M+ in the lower menu
# Click the Upload button
 
All files will be uploaded to M+ first, then our servers will deliver them to the microstock agencies. StockSubmitter will ask you if you'd like to submit files manually (with StockSubmitter) or automatically. An automatic submission with M+ gives you a lot of benefits such as tracking Accepted and Declined content statuses. Otherwise, you only may set it manually. If you prefer a direct upload with StockSubmitter to any particular Microstock agency, upload it separately from the other and don't select M+ in the lower menu.

===How M+ recognizes the files that had been uploaded and attributed with StockSubmitter?===

M+ reads and displays all metadata from StockSubmitter. Once a file has been successfully uploaded to M+ you'll see all metadata, including content statuses at the connected microstock agencies.

==How to upload and submit files to M+?==
 
# First, please, fill the metadata and attach required releases to files you're planning to upload to microstock agencies
# Make sure that M+ is in the list of accessible microstock agencies in the lower menu in StockSubmitter interface
# Select the files you'd like to upload as usual
# Check all microstock agencies and M+ in the lower menu
# Click the Upload button
 
All files will be uploaded to M+ first, then our servers will deliver them to the microstock agencies. StockSubmitter will ask you if you'd like to submit files manually (with StockSubmitter) or automatically. An automatic submission with M+ gives you a lot of benefits such as tracking Accepted and Declined content statuses. Otherwise you only may set it manually. If you prefer a direct upload with StockSubmitter to any particular Microstock agency, upload it separately from the other and don't select M+ in the lower menu.

Translations:Использование функций Microstock+ в StockSubmitter/10/en

2021-07-01T15:31:26Z

Corvus Corax:

==How to upload and submit files to M+?==
 
# First, please, fill the metadata and attach required releases to files you're planning to upload to microstock agencies
# Make sure that M+ is in the list of accessible microstock agencies in the lower menu in StockSubmitter interface
# Select the files you'd like to upload as usual
# Check all microstock agencies and M+ in the lower menu
# Click the Upload button
 
All files will be uploaded to M+ first, then our servers will deliver them to the microstock agencies. StockSubmitter will ask you if you'd like to submit files manually (with StockSubmitter) or automatically. An automatic submission with M+ gives you a lot of benefits such as tracking Accepted and Declined content statuses. Otherwise, you only may set it manually. If you prefer a direct upload with StockSubmitter to any particular Microstock agency, upload it separately from the other and don't select M+ in the lower menu.

Translations:Использование функций Microstock+ в StockSubmitter/13/en

2021-07-01T15:30:57Z

Corvus Corax:

==How to upload and submit files to M+?==
 
# First, please, fill the metadata and attach required releases to files you're planning to upload to microstock agencies
# Make sure that M+ is in the list of accessible microstock agencies in the lower menu in StockSubmitter interface
# Select the files you'd like to upload as usual
# Check all microstock agencies and M+ in the lower menu
# Click the Upload button
 
All files will be uploaded to M+ first, then our servers will deliver them to the microstock agencies. StockSubmitter will ask you if you'd like to submit files manually (with StockSubmitter) or automatically. An automatic submission with M+ gives you a lot of benefits such as tracking Accepted and Declined content statuses. Otherwise you only may set it manually. If you prefer a direct upload with StockSubmitter to any particular Microstock agency, upload it separately from the other and don't select M+ in the lower menu.

Translations:Использование функций Microstock+ в StockSubmitter/10/en

2021-07-01T15:29:29Z

Corvus Corax:

==How to upload and submit files to M+?==
 
# First, please, fill the metadata and attach required releases to files you're planning to upload to microstock agencies
# Make sure that M+ is in the list of accessible microstock agencies in the lower menu in StockSubmitter interface
# Select the files you'd like to upload as usual
# Check all microstock agencies and M+ in the lower menu
# Click the Upload button
 
All files will be uploaded to M+ first, then our servers will deliver it to the microstock agencies. StockSubmitter will ask you if you'd like to submit files manually (with StockSubmitter) or automatically. An automatic submission with M+ gives you a lot of benefits such as tracking Accepted and Declined content statuses. Otherwise, you only may set it manually. If you prefer a direct upload with StockSubmitter to any particular Microstock agency, upload it separately from the other and don't select M+ in the lower menu.

Управление тарифами и пакетами подписок/en

2021-06-27T10:58:34Z

Corvus Corax:

You can manage your free and paid subscription plans from the Store. To go to the Store click your current payment plan in the top right corner of the M+ interface or click the Store item in the left menu.
A click on the StockSubmitter logo in Store always directs you to the home page. In the top right corner you can see your balance, an e-mail address and language settings.

==What's a subscription plan and what's a subscription package?==
'''A Subscription plan''' provides a single notional month (30-days period) of our service. The details are given in the subscription plan block.
[[File:Payment plan eng.png|left|x300px|frame|an example of a payment plan block]] 

When you use a subscription plan, a certain sum of money (a subscription plan monthly fee) is being deducted from your balance at the end of every notional month. You may top up your balance for several notional months - the deduction is going to repeat every notional month until you change a payment plan to Free or run out of money (on balance). In the second case your current payment plan will be automatically lowered to Free. 
A subscription plan is a convenient way to try a paid service and check how many submissions do you need per month. Our system is very flexible: it allows you to purchase submissions at retail or instantly upgrade your current payment plan by paying the difference between the plan you already have and a more expensive one. If you switch to a more cheap plan it will be activated at the end of the current notional month. 
'''A Subscription package''' entails a discounted one-time purchase of Subscription plan for one or several months (depends on a package). 
A Subscription package provides a significant profit, especially when you submit a lot. Such Subscription packages as Professional and Unlimited are perfect for experienced contributors and studios. By purchasing a package for two years you're going to save a lot of money and may forget about submissions and balance monitoring. Starter and Lite are great solutions for the beginners and if your submission consumption depends on season or on the quantity of photos in shooting.

'''Packages cannot be purchased with your account balance!''' Please, don't top up the balance to purchase any subscription package! Read below how to do it in the [[#Subscription packages]] unit.

==What does a notional month mean?==
We use a "notional" month as a unit of time measurement. It is a 30-days period starting with a moment of any subscription plan activation or the last payment. It may be different from a calendar month (which may contain 31 or 28 days) and start at any day (depending to your last payment).

What is submission and how do we calculate them is explained in [[Подготовка, загрузка и сабмит файлов|this article]].

==How to top up your balance==
To purchase any payment plan (not a package!) for StockSubmitter/M+ or other services of the M+ ecosystem you need to top up your balance in our store first.
[[File: Top up.png|left|x50px|frame|There you may top up your balance]] 
To do so click the balance in the top right corner store page and select "Top Up" in the list. Input a necessary sum then proceed with a Top Up button. Select the payment system you'd like to use, proceed with the Choose button and follow the instructions. Note that money may be transferred with a delay. A specific time frame depends on the chosen payment system.

==StockSubmitter and Microstock+ payment plan management==

[[File:Plans eng.png|left|x300px|]] 

This block represents your current payment plan and available submissions.
With the Increase Limit button you can increase the limit in the current notional month. Just input the number of submissions you need and click the Purchase button. Our system offers the greatest benefit when the user submit files at many agencies at once and receive a maximum income from each file. Because we don't support a billing system we can't sell submissions for a single microstock agency. 
To see how many submissions you've already used hover your mouse over Submissions Remaining button. 
Change Plan button allows you to change your current M+/StockSubmitter subscription plan. As mentioned above, a certain sum of money (a subscription plan fee) is being deducted from your balance at the end of every notional month until you change a payment plan to Free or run out of money (on balance).

===How to upgrade your current payment plan===
You can instantly upgrade your current plan to a more expensive one. A difference between the monthly fees will be taken from your balance but the next payment day won't change and submissions usage won't be reset. You get only the advantages of the more expensive payment plan (i.e. more submissions).

<blockquote>''For example, you'd like to upgrade your current Lite payment plan to Casual. The last payment was at 6'th of December. Tomorrow will be 3'th of January. If you're going to upgrade your payment plan right now, a full monthly fee for Casual plan will be taken off your balance at 5'th of January (there are 31 days in January). Please, evaluate if you're going to spend all submissions until the end of the current notional month before you upgrade your plan.''</blockquote>

===How to switch to a cheaper payment plan?===
If you're planning to switch to a cheaper payment plan, please, do it during a current notional month otherwise your payment plan will be automatically extended. 
Switching to a cheaper plan takes place at the end of the last paid notional month, but you may plan it at any time. To do so just click the Choose button beneath the payment plan you're interested in. The activation will be set to a specified date. The payment takes place at the last day of a current 30-days period so, please, make sure you have enough money on your balance. Otherwise you'll be automatically switched to Free payment plan.

==Scheduled actions==
[[File: Planned actions eng.png|left|x300px|]] 
This block describes events that will take place on your account in the nearest future. The date in this block is the last day of the current notional month. This block helps to keep enough money on your balance and top it up in time.

==Subscription packages==
[[File:Packages eng.png|left|x300px|]] 
A Subscription package entails a discounted one-time purchase of Subscription plan for several months. A two year Subscription package provide a significant profit comparing to monthly fee. Follow the news in our socials if you don't want to miss the additional discounts during the traditional annual sales.
There are packages for M+Trends service and Cloud storage space too.

===How to purchase a Subscription package?===
To purchase a package click the Choose a Package button on the Store homepage then click the Show Packages button beneath any package.
*Select a suitable time period in the dropdown list with a right click.
*Read the terms of use and click OK button if you're agree.
*You'll be moved to the payment page.
*Select a preferred payment method from a dropdown list.
*If you have one or several promocodes, type or copypaste it in the form. You can cover up to 50% of your purchase with promocodes.
*Click the Agree button and follow the instructions.
Once the operation will be completed and we'll receive the payment the full price of the package (plus a discount) will be put on your balance.

<blockquote>''For example, you purchased the Casual subscription package for 6 notional months at the 3'th of January. You've paid 100 EUR and your balance has increased by 120 EUR. During next 6 months a monthly fee of 20 EUR will be taken from your balance: the next payment will be at the 2'th of February, then at the 4'th of March and so on until the end of the 6 months or the moment you run out of money on balance. Thus you pay a monthly fee as if you use a payment plan but we reimburse you the amount of the discount.''</blockquote>

It is a very convenient system because you may change a payment plan at any time and do not wait for the end of your package. All money (minus paid months) will remain on your balance and you may spend it in our store for any service except for packages.
When the period of your current package is over you'll continue using a payment plan and pay a monthly fee. If you don't have enough money on balance, the payment plan will be switched to Free.

===How to upgrade a payment package===
If you'll purchase a more expensive package than the one you use, the duration and submission usage will be reset. The date of fee payment will be considered as the beginning of a current notional month.
If you won a free year of subscription to a more expensive payment plan than the one you use, a present will be activated immediately, the duration and submission usage will be reset. There's no need to purchase another package after present's expiration date. Remember that we've already reimbursed the amount of a discount, so all you need to do is to go to Payment Plans, choose any plan and wait for the activation.

===How to switch to a cheaper payment package===
Money should appear on balance once your payment will be accepted by the payment system, but a monthly fee will be taken only at the end of the current notional month. A purchased payment package will be marked as Pending Activation.
If you've won a free one-year package for a payment plan that is cheaper than your current package it shall be pending activation as any cheaper payment plan. There's no need to purchase another package after present's expiration date. Remember that we've already reimbursed you the amount of the discount, so all you need to do is go to Payment Plans, choose any plan you like and wait for the activation.

===How to get and use promocodes?===
Every Christmas we perform a raffle among users. Make any purchases during a specified time period and get a Christmas present for every certain amount of money. There's a random prize inside of every present. You may find promocodes for a certain sum in EUR. You can't top up your balance with it but you may use it to cover up to 50% of any payment package.
To use a promocode, select any package you'd like to purchase. Select a payment method and notice a I Have A Promocode! button. Click it, paste a promocode then click Apply. To use another promocode for the same deal, just paste it in the form and click Apply again.

==MicroStock+ Trends==
[[File:4a583e5a4a86a3bf46f7b052196bbd89.png|left|x300px|]] 
Learn more about Microstock+ Trends in this [[Working with Microstock+ Trends|article]] 
This block is quite similar to StockSubmitter/М+ payment plans block. Paid subscription extends automatically once a month using your balance. You may upgrade your payment plan and pay the difference just like when you upgrade a StockSubmitter payment plan.
You may purchase a cheaper subscription plan at any time and it will be pending activation until the end of the current notional month.

==How to vote for the next microstock agencies to add?==
[[File:New stock eng.png |left|700px|]] 
Adding and fully supporting agencies to our services takes a lot of our time and resources. That is why we had opened a poll for all users. Every time you make a purchase at the Store you get an opportunity to either vote for one of the microstock agencies or to add a new one to the poll. The poll is going to be there forever so don’t worry if you can’t vote right now. The current list is built based on the votes that have been already cast and it will change according to the new votes.

==Frequently asked questions==

===How to cancel a paid subscription?===
Go to the Store and open a page with payment plan blocks (for StockSubmitter/M+ or M+ Trends) then select a Free payment plan. This payment plan will be activated at the end of the current notional month.

===I'm a Free subscription user but I'd like to try a paid subscription. Where do I begin?===
Start with the approximate estimate of submissions you need per month and take a closer look at the low-cost payment plans and packages. You may upgrade your payment plan at any moment and pay only the difference. Learn more in [[#How to upgrade your current payment plan]] unit.

===How do I switch back to a Starter package/how to save a Starter payment plan when the package has expired?===
If you've been using a Starter payment package but have switched to a cheaper/more expensive one, you may only switch back by purchasing Starter package again. You may save this payment package as a payment plan (and continue using it for any quantity of notional months) if you have enough money on balance to pay a monthly fee. To do so wait for the package to expire and don't switch the payment plan. Make sure you have enough money on balance to pay a monthly fee!

===I've purchased a one-year package but realized I don't need it. What do I do?===
Purchasing a package doesn't mean that you must keep using it for the entire duration.
You've got a full package price on your balance as if you've purchased several months of payment plan usage. So you may change your payment plan at any time without losing any money.

===I've upgraded my payment plan but my submissions consumption wasn't reset!===
When you upgrade your payment plan, you only add submissions. Submissions you've used are being reset at the end of the current notional month.
<blockquote>''For instance, let's say you're using Lite payment plan. You've got 250 submissions per month. You've already used 200 of them and you're about to purchase Casual payment plan. You pay 10 EUR to upgrade and now have 200 more submissions to use until the end of the current notional month.''</blockquote>

Translations:Управление тарифами и пакетами подписок/1/en

2021-06-27T10:56:20Z

Corvus Corax:

Translations:Управление тарифами и пакетами подписок/1/en

2021-06-27T10:55:27Z

Corvus Corax:

Translations:Управление тарифами и пакетами подписок/1/en

2021-06-27T10:55:20Z

Corvus Corax:

You can manage your free and paid subscription plans from the Store. To go to the Store click on your current payment plan in the top right corner of the M+ interface or click the Store item in the left menu.
A click the StockSubmitter logo in Store always directs you to the home page. In the top right corner you can see your balance, an e-mail address and language settings.

Translations:Управление тарифами и пакетами подписок/7/en

2021-06-27T10:55:05Z

Corvus Corax:

==How to top up your balance==
To purchase any payment plan (not a package!) for StockSubmitter/M+ or other services of the M+ ecosystem you need to top up your balance in our store first.
[[File: Top up.png|left|x50px|frame|There you may top up your balance]] 
To do so click the balance in the top right corner store page and select "Top Up" in the list. Input a necessary sum then proceed with a Top Up button. Select the payment system you'd like to use, proceed with the Choose button and follow the instructions. Note that money may be transferred with a delay. A specific time frame depends on the chosen payment system.

Translations:Управление тарифами и пакетами подписок/10/en

2021-06-27T10:54:55Z

Corvus Corax:

This block represents your current payment plan and available submissions.
With the Increase Limit button you can increase the limit in the current notional month. Just input the number of submissions you need and click the Purchase button. Our system offers the greatest benefit when the user submit files at many agencies at once and receive a maximum income from each file. Because we don't support a billing system we can't sell submissions for a single microstock agency. 
To see how many submissions you've already used hover your mouse over Submissions Remaining button. 
Change Plan button allows you to change your current M+/StockSubmitter subscription plan. As mentioned above, a certain sum of money (a subscription plan fee) is being deducted from your balance at the end of every notional month until you change a payment plan to Free or run out of money (on balance).

Translations:Управление тарифами и пакетами подписок/16/en

2021-06-27T10:54:37Z

Corvus Corax:

===How to purchase a Subscription package?===
To purchase a package click the Choose a Package button on the Store homepage then click the Show Packages button beneath any package.
*Select a suitable time period in the dropdown list with a right click.
*Read the terms of use and click OK button if you're agree.
*You'll be moved to the payment page.
*Select a preferred payment method from a dropdown list.
*If you have one or several promocodes, type or copypaste it in the form. You can cover up to 50% of your purchase with promocodes.
*Click the Agree button and follow the instructions.
Once the operation will be completed and we'll receive the payment the full price of the package (plus a discount) will be put on your balance.

Translations:Управление тарифами и пакетами подписок/10/en

2021-06-27T10:53:36Z

Corvus Corax:

This block represents your current payment plan and available submissions.
With the Increase Limit button you can increase the limit in the current notional month. Just input the number of submissions you need and click on the Purchase button. Our system offers the greatest benefit when the user submit files at many agencies at once and receive a maximum income from each file. Because we don't support a billing system we can't sell submissions for a single microstock agency. 
To see how many submissions you've already used hover your mouse over Submissions Remaining button. 
Change Plan button allows you to change your current M+/StockSubmitter subscription plan. As mentioned above, a certain sum of money (a subscription plan fee) is being deducted from your balance at the end of every notional month until you change a payment plan to Free or run out of money (on balance).

Translations:Управление тарифами и пакетами подписок/7/en

2021-06-27T10:52:53Z

Corvus Corax:

==How to top up your balance==
To purchase any payment plan (not a package!) for StockSubmitter/M+ or other services of the M+ ecosystem you need to top up your balance in our store first.
[[File: Top up.png|left|x50px|frame|There you may top up your balance]] 
To do so click on the balance in the top right corner store page and select "Top Up" in the list. Input a necessary sum then proceed with a Top Up button. Select the payment system you'd like to use, proceed with the Choose button and follow the instructions. Note that money may be transferred with a delay. A specific time frame depends on the chosen payment system.

Translations:Управление тарифами и пакетами подписок/1/en

2021-06-27T10:52:25Z

Corvus Corax:

You can manage your free and paid subscription plans from the Store. To go to the Store click on your current payment plan in the top right corner of the M+ interface or click on the Store item in the left menu.
A click on the StockSubmitter logo in Store always directs you to the home page. In the top right corner you can see your balance, an e-mail address and language settings.

Управление тарифами и пакетами подписок/en

2021-06-27T10:49:35Z

Corvus Corax:

You can manage your free and paid subscription plans from the Store. To go to the Store click on your current payment plan in the top right corner of the M+ interface or click at the Store item in the left menu.
A click on the StockSubmitter logo in Store always directs you to the home page. In the top right corner you can see your balance, an e-mail address and language settings.

==What's a subscription plan and what's a subscription package?==
'''A Subscription plan''' provides a single notional month (30-days period) of our service. The details are given in the subscription plan block.
[[File:Payment plan eng.png|left|x300px|frame|an example of a payment plan block]] 

When you use a subscription plan, a certain sum of money (a subscription plan monthly fee) is being deducted from your balance at the end of every notional month. You may top up your balance for several notional months - the deduction is going to repeat every notional month until you change a payment plan to Free or run out of money (on balance). In the second case your current payment plan will be automatically lowered to Free. 
A subscription plan is a convenient way to try a paid service and check how many submissions do you need per month. Our system is very flexible: it allows you to purchase submissions at retail or instantly upgrade your current payment plan by paying the difference between the plan you already have and a more expensive one. If you switch to a more cheap plan it will be activated at the end of the current notional month. 
'''A Subscription package''' entails a discounted one-time purchase of Subscription plan for one or several months (depends on a package). 
A Subscription package provides a significant profit, especially when you submit a lot. Such Subscription packages as Professional and Unlimited are perfect for experienced contributors and studios. By purchasing a package for two years you're going to save a lot of money and may forget about submissions and balance monitoring. Starter and Lite are great solutions for the beginners and if your submission consumption depends on season or on the quantity of photos in shooting.

'''Packages cannot be purchased with your account balance!''' Please, don't top up the balance to purchase any subscription package! Read below how to do it in the [[#Subscription packages]] unit.

==What does a notional month mean?==
We use a "notional" month as a unit of time measurement. It is a 30-days period starting with a moment of any subscription plan activation or the last payment. It may be different from a calendar month (which may contain 31 or 28 days) and start at any day (depending to your last payment).

What is submission and how do we calculate them is explained in [[Подготовка, загрузка и сабмит файлов|this article]].

==How to top up your balance==
To purchase any payment plan (not a package!) for StockSubmitter/M+ or other services of the M+ ecosystem you need to top up your balance in our store first.
[[File: Top up.png|left|x50px|frame|There you may top up your balance]] 
To do so click the balance in the top right corner store page and select "Top Up" in the list. Input a necessary sum then proceed with a Top Up button. Select the payment system you'd like to use, proceed with the Choose button and follow the instructions. Note that money may be transferred with a delay. A specific time frame depends on the chosen payment system.

==StockSubmitter and Microstock+ payment plan management==

[[File:Plans eng.png|left|x300px|]] 

This block represents your current payment plan and available submissions.
With the Increase Limit button you can increase the limit in the current notional month. Just input the number of submissions you need and click the Purchase button. Our system offers the greatest benefit when the user submit files at many agencies at once and receive a maximum income from each file. Because we don't support a billing system we can't sell submissions for a single microstock agency. 
To see how many submissions you've already used hover your mouse over Submissions Remaining button. 
Change Plan button allows you to change your current M+/StockSubmitter subscription plan. As mentioned above, a certain sum of money (a subscription plan fee) is being deducted from your balance at the end of every notional month until you change a payment plan to Free or run out of money (on balance).

===How to upgrade your current payment plan===
You can instantly upgrade your current plan to a more expensive one. A difference between the monthly fees will be taken from your balance but the next payment day won't change and submissions usage won't be reset. You get only the advantages of the more expensive payment plan (i.e. more submissions).

<blockquote>''For example, you'd like to upgrade your current Lite payment plan to Casual. The last payment was at 6'th of December. Tomorrow will be 3'th of January. If you're going to upgrade your payment plan right now, a full monthly fee for Casual plan will be taken off your balance at 5'th of January (there are 31 days in January). Please, evaluate if you're going to spend all submissions until the end of the current notional month before you upgrade your plan.''</blockquote>

===How to switch to a cheaper payment plan?===
If you're planning to switch to a cheaper payment plan, please, do it during a current notional month otherwise your payment plan will be automatically extended. 
Switching to a cheaper plan takes place at the end of the last paid notional month, but you may plan it at any time. To do so just click the Choose button beneath the payment plan you're interested in. The activation will be set to a specified date. The payment takes place at the last day of a current 30-days period so, please, make sure you have enough money on your balance. Otherwise you'll be automatically switched to Free payment plan.

==Scheduled actions==
[[File: Planned actions eng.png|left|x300px|]] 
This block describes events that will take place on your account in the nearest future. The date in this block is the last day of the current notional month. This block helps to keep enough money on your balance and top it up in time.

==Subscription packages==
[[File:Packages eng.png|left|x300px|]] 
A Subscription package entails a discounted one-time purchase of Subscription plan for several months. A two year Subscription package provide a significant profit comparing to monthly fee. Follow the news in our socials if you don't want to miss the additional discounts during the traditional annual sales.
There are packages for M+Trends service and Cloud storage space too.

===How to purchase a Subscription package?===
To purchase a package click the Choose a Package button on the Store homepage then click a Show Packages button beneath any package.
*Select a suitable time period in the dropdown list with a right click.
*Read the terms of use and click OK button if you're agree.
*You'll be moved to the payment page.
*Select a preferred payment method from a dropdown list.
*If you have one or several promocodes, type or copypaste it in the form. You can cover up to 50% of your purchase with promocodes.
*Click the Agree button and follow the instructions.
Once the operation will be completed and we'll receive the payment the full price of the package (plus a discount) will be put on your balance.

<blockquote>''For example, you purchased the Casual subscription package for 6 notional months at the 3'th of January. You've paid 100 EUR and your balance has increased by 120 EUR. During next 6 months a monthly fee of 20 EUR will be taken from your balance: the next payment will be at the 2'th of February, then at the 4'th of March and so on until the end of the 6 months or the moment you run out of money on balance. Thus you pay a monthly fee as if you use a payment plan but we reimburse you the amount of the discount.''</blockquote>

It is a very convenient system because you may change a payment plan at any time and do not wait for the end of your package. All money (minus paid months) will remain on your balance and you may spend it in our store for any service except for packages.
When the period of your current package is over you'll continue using a payment plan and pay a monthly fee. If you don't have enough money on balance, the payment plan will be switched to Free.

===How to upgrade a payment package===
If you'll purchase a more expensive package than the one you use, the duration and submission usage will be reset. The date of fee payment will be considered as the beginning of a current notional month.
If you won a free year of subscription to a more expensive payment plan than the one you use, a present will be activated immediately, the duration and submission usage will be reset. There's no need to purchase another package after present's expiration date. Remember that we've already reimbursed the amount of a discount, so all you need to do is to go to Payment Plans, choose any plan and wait for the activation.

===How to switch to a cheaper payment package===
Money should appear on balance once your payment will be accepted by the payment system, but a monthly fee will be taken only at the end of the current notional month. A purchased payment package will be marked as Pending Activation.
If you've won a free one-year package for a payment plan that is cheaper than your current package it shall be pending activation as any cheaper payment plan. There's no need to purchase another package after present's expiration date. Remember that we've already reimbursed you the amount of the discount, so all you need to do is go to Payment Plans, choose any plan you like and wait for the activation.

===How to get and use promocodes?===
Every Christmas we perform a raffle among users. Make any purchases during a specified time period and get a Christmas present for every certain amount of money. There's a random prize inside of every present. You may find promocodes for a certain sum in EUR. You can't top up your balance with it but you may use it to cover up to 50% of any payment package.
To use a promocode, select any package you'd like to purchase. Select a payment method and notice a I Have A Promocode! button. Click it, paste a promocode then click Apply. To use another promocode for the same deal, just paste it in the form and click Apply again.

==MicroStock+ Trends==
[[File:4a583e5a4a86a3bf46f7b052196bbd89.png|left|x300px|]] 
Learn more about Microstock+ Trends in this [[Working with Microstock+ Trends|article]] 
This block is quite similar to StockSubmitter/М+ payment plans block. Paid subscription extends automatically once a month using your balance. You may upgrade your payment plan and pay the difference just like when you upgrade a StockSubmitter payment plan.
You may purchase a cheaper subscription plan at any time and it will be pending activation until the end of the current notional month.

==How to vote for the next microstock agencies to add?==
[[File:New stock eng.png |left|700px|]] 
Adding and fully supporting agencies to our services takes a lot of our time and resources. That is why we had opened a poll for all users. Every time you make a purchase at the Store you get an opportunity to either vote for one of the microstock agencies or to add a new one to the poll. The poll is going to be there forever so don’t worry if you can’t vote right now. The current list is built based on the votes that have been already cast and it will change according to the new votes.

==Frequently asked questions==

===How to cancel a paid subscription?===
Go to the Store and open a page with payment plan blocks (for StockSubmitter/M+ or M+ Trends) then select a Free payment plan. This payment plan will be activated at the end of the current notional month.

===I'm a Free subscription user but I'd like to try a paid subscription. Where do I begin?===
Start with the approximate estimate of submissions you need per month and take a closer look at the low-cost payment plans and packages. You may upgrade your payment plan at any moment and pay only the difference. Learn more in [[#How to upgrade your current payment plan]] unit.

===How do I switch back to a Starter package/how to save a Starter payment plan when the package has expired?===
If you've been using a Starter payment package but have switched to a cheaper/more expensive one, you may only switch back by purchasing Starter package again. You may save this payment package as a payment plan (and continue using it for any quantity of notional months) if you have enough money on balance to pay a monthly fee. To do so wait for the package to expire and don't switch the payment plan. Make sure you have enough money on balance to pay a monthly fee!

===I've purchased a one-year package but realized I don't need it. What do I do?===
Purchasing a package doesn't mean that you must keep using it for the entire duration.
You've got a full package price on your balance as if you've purchased several months of payment plan usage. So you may change your payment plan at any time without losing any money.

===I've upgraded my payment plan but my submissions consumption wasn't reset!===
When you upgrade your payment plan, you only add submissions. Submissions you've used are being reset at the end of the current notional month.
<blockquote>''For instance, let's say you're using Lite payment plan. You've got 250 submissions per month. You've already used 200 of them and you're about to purchase Casual payment plan. You pay 10 EUR to upgrade and now have 200 more submissions to use until the end of the current notional month.''</blockquote>

Translations:Управление тарифами и пакетами подписок/23/en

2021-06-27T10:48:44Z

Corvus Corax:

==How to vote for the next microstock agencies to add?==
[[File:New stock eng.png |left|700px|]] 
Adding and fully supporting agencies to our services takes a lot of our time and resources. That is why we had opened a poll for all users. Every time you make a purchase at the Store you get an opportunity to either vote for one of the microstock agencies or to add a new one to the poll. The poll is going to be there forever so don’t worry if you can’t vote right now. The current list is built based on the votes that have been already cast and it will change according to the new votes.

Translations:Управление тарифами и пакетами подписок/3/en

2021-06-27T10:47:26Z

Corvus Corax:

When you use a subscription plan, a certain sum of money (a subscription plan monthly fee) is being deducted from your balance at the end of every notional month. You may top up your balance for several notional months - the deduction is going to repeat every notional month until you change a payment plan to Free or run out of money (on balance). In the second case your current payment plan will be automatically lowered to Free. 
A subscription plan is a convenient way to try a paid service and check how many submissions do you need per month. Our system is very flexible: it allows you to purchase submissions at retail or instantly upgrade your current payment plan by paying the difference between the plan you already have and a more expensive one. If you switch to a more cheap plan it will be activated at the end of the current notional month. 
'''A Subscription package''' entails a discounted one-time purchase of Subscription plan for one or several months (depends on a package). 
A Subscription package provides a significant profit, especially when you submit a lot. Such Subscription packages as Professional and Unlimited are perfect for experienced contributors and studios. By purchasing a package for two years you're going to save a lot of money and may forget about submissions and balance monitoring. Starter and Lite are great solutions for the beginners and if your submission consumption depends on season or on the quantity of photos in shooting.

Translations:Управление тарифами и пакетами подписок/12/en

2021-06-27T10:47:15Z

Corvus Corax:

<blockquote>''For example, you'd like to upgrade your current Lite payment plan to Casual. The last payment was at 6'th of December. Tomorrow will be 3'th of January. If you're going to upgrade your payment plan right now, a full monthly fee for Casual plan will be taken off your balance at 5'th of January (there are 31 days in January). Please, evaluate if you're going to spend all submissions until the end of the current notional month before you upgrade your plan.''</blockquote>

Translations:Управление тарифами и пакетами подписок/5/en

2021-06-27T10:47:04Z

Corvus Corax:

==What does a notional month mean?==
We use a "notional" month as a unit of time measurement. It is a 30-days period starting with a moment of any subscription plan activation or the last payment. It may be different from a calendar month (which may contain 31 or 28 days) and start at any day (depending to your last payment).

Translations:Управление тарифами и пакетами подписок/2/en

2021-06-27T10:46:51Z

Corvus Corax:

==What's a subscription plan and what's a subscription package?==
'''A Subscription plan''' provides a single notional month (30-days period) of our service. The details are given in the subscription plan block.
[[File:Payment plan eng.png|left|x300px|frame|an example of a payment plan block]]

Translations:Управление тарифами и пакетами подписок/29/en

2021-06-27T10:46:16Z

Corvus Corax:

===I've upgraded my payment plan but my submissions consumption wasn't reset!===
When you upgrade your payment plan, you only add submissions. Submissions you've used are being reset at the end of the current notional month.
<blockquote>''For instance, let's say you're using Lite payment plan. You've got 250 submissions per month. You've already used 200 of them and you're about to purchase Casual payment plan. You pay 10 EUR to upgrade and now have 200 more submissions to use until the end of the current notional month.''</blockquote>

Translations:Управление тарифами и пакетами подписок/28/en

2021-06-27T10:44:58Z

Corvus Corax:

===I've purchased a one-year package but realized I don't need it. What do I do?===
Purchasing a package doesn't mean that you must keep using it for the entire duration.
You've got a full package price on your balance as if you've purchased several months of payment plan usage. So you may change your payment plan at any time without losing any money.

Translations:Управление тарифами и пакетами подписок/13/en

2021-06-27T10:44:43Z

Corvus Corax:

===How to switch to a cheaper payment plan?===
If you're planning to switch to a cheaper payment plan, please, do it during a current notional month otherwise your payment plan will be automatically extended. 
Switching to a cheaper plan takes place at the end of the last paid notional month, but you may plan it at any time. To do so just click the Choose button beneath the payment plan you're interested in. The activation will be set to a specified date. The payment takes place at the last day of a current 30-days period so, please, make sure you have enough money on your balance. Otherwise you'll be automatically switched to Free payment plan.

Translations:Управление тарифами и пакетами подписок/28/en

2021-06-27T10:44:24Z

Corvus Corax:

Translations:Управление тарифами и пакетами подписок/13/en

2021-06-27T10:43:30Z

Corvus Corax:

===How to switch to a cheaper payment plan?===
If you're planning to switch to a cheaper payment plan, please, do it during a current notional month otherwise your payment plan will be automatically extended. 
Switching to a cheaper plan takes place at the end of the last paid notional month, but you may plan it at anytime. To do so just click the Choose button beneath the payment plan you're interested in. The activation will be set to a specified date. The payment takes place at the last day of a current 30-days period so, please, make sure you have enough money on your balance. Otherwise you'll be automatically switched to Free payment plan.

Translations:Управление тарифами и пакетами подписок/27/en

2021-06-27T10:42:42Z

Corvus Corax:

===How do I switch back to a Starter package/how to save a Starter payment plan when the package has expired?===
If you've been using a Starter payment package but have switched to a cheaper/more expensive one, you may only switch back by purchasing Starter package again. You may save this payment package as a payment plan (and continue using it for any quantity of notional months) if you have enough money on balance to pay a monthly fee. To do so wait for the package to expire and don't switch the payment plan. Make sure you have enough money on balance to pay a monthly fee!

Translations:Управление тарифами и пакетами подписок/1/en

2021-06-27T10:42:06Z

Corvus Corax:

Управление тарифами и пакетами подписок/en

2021-06-27T10:34:03Z

Corvus Corax:

You can manage your free and paid subscription plans from the Store. To go to the Store click at your current payment plan in the top right corner of the M+ interface or click at the Store item in the left menu.
A click on the StockSubmitter logo in Store always directs you to the home page. In the top right corner you can see your balance, an e-mail address and language settings.

==What's a subscription plan and what's a subscription package?==
'''A Subscription plan''' provides a single notable month (30-days period) of our service. The details are given in the subscription plan block.
[[File:Payment plan eng.png|left|x300px|frame|an example of a payment plan block]] 

When you use a subscription plan, a certain sum of money (a subscription plan monthly fee) is being deducted from your balance at the end of every notional month. You may top up your balance for several notional months - the deduction is going to repeat every notable month until you change a payment plan to Free or run out of money (on balance). In the second case your current payment plan will be automatically lowered to Free. 
A subscription plan is a convenient way to try a paid service and check how many submissions do you need per month. Our system is very flexible: it allows you to purchase submissions at retail or instantly upgrade your current payment plan by paying the difference between the plan you already have and a more expensive one. If you switch to a more cheap plan it will be activated at the end of the current notional month. 
'''A Subscription package''' entails a discounted one-time purchase of Subscription plan for one or several months (depends on a package). 
A Subscription package provides a significant profit, especially when you submit a lot. Such Subscription packages as Professional and Unlimited are perfect for experienced contributors and studios. By purchasing a package for two years you're going to save a lot of money and may forget about submissions and balance monitoring. Starter and Lite are great solutions for the beginners and if your submission consumption depends on season or on the quantity of photos in shooting.

'''Packages cannot be purchased with your account balance!''' Please, don't top up the balance to purchase any subscription package! Read below how to do it in the [[#Subscription packages]] unit.

==What does a Notable month mean?==
We use a "notable" month as a unit of time measurement. It is a 30-days period starting with a moment of any subscription plan activation or the last payment. It may be different from a calendar month (which may contain 31 or 28 days) and start at any day (depending to your last payment).

What is submission and how do we calculate them is explained in [[Подготовка, загрузка и сабмит файлов|this article]].

==How to top up your balance==
To purchase any payment plan (not a package!) for StockSubmitter/M+ or other services of the M+ ecosystem you need to top up your balance in our store first.
[[File: Top up.png|left|x50px|frame|There you may top up your balance]] 
To do so click the balance in the top right corner store page and select "Top Up" in the list. Input a necessary sum then proceed with a Top Up button. Select the payment system you'd like to use, proceed with the Choose button and follow the instructions. Note that money may be transferred with a delay. A specific time frame depends on the chosen payment system.

==StockSubmitter and Microstock+ payment plan management==

[[File:Plans eng.png|left|x300px|]] 

This block represents your current payment plan and available submissions.
With the Increase Limit button you can increase the limit in the current notional month. Just input the number of submissions you need and click the Purchase button. Our system offers the greatest benefit when the user submit files at many agencies at once and receive a maximum income from each file. Because we don't support a billing system we can't sell submissions for a single microstock agency. 
To see how many submissions you've already used hover your mouse over Submissions Remaining button. 
Change Plan button allows you to change your current M+/StockSubmitter subscription plan. As mentioned above, a certain sum of money (a subscription plan fee) is being deducted from your balance at the end of every notional month until you change a payment plan to Free or run out of money (on balance).

===How to upgrade your current payment plan===
You can instantly upgrade your current plan to a more expensive one. A difference between the monthly fees will be taken from your balance but the next payment day won't change and submissions usage won't be reset. You get only the advantages of the more expensive payment plan (i.e. more submissions).

<blockquote>''For example, you'd like to upgrade your current Lite payment plan to Casual. The last payment was at 6'th of December. Tomorrow will be 3'th of January. If you're going to upgrade your payment plan right now, a full monthly fee for Casual plan will be taken off your balance at 5'th of January (there are 31 days in January). Please, evaluate if you're going to spend all submissions until the end of the current notable month before you upgrade your plan.''</blockquote>

===How to switch to a cheaper payment plan?===
If you're planning to switch to a cheaper payment plan, please, do it during a current notional month otherwise your payment plan will be automatically extended. 
Switching to a cheaper plan takes place at the end of the last paid notional month, but you may plan it at any time. To do so just click the Choose button beneath the payment plan you're interested in. The activation will be set to a specified date. The payment takes place at the last day of a current 30-days period so, please, make sure you have enough money on your balance. Otherwise you'll be automatically switched to Free payment plan.

==Scheduled actions==
[[File: Planned actions eng.png|left|x300px|]] 
This block describes events that will take place on your account in the nearest future. The date in this block is the last day of the current notional month. This block helps to keep enough money on your balance and top it up in time.

==Subscription packages==
[[File:Packages eng.png|left|x300px|]] 
A Subscription package entails a discounted one-time purchase of Subscription plan for several months. A two year Subscription package provide a significant profit comparing to monthly fee. Follow the news in our socials if you don't want to miss the additional discounts during the traditional annual sales.
There are packages for M+Trends service and Cloud storage space too.

===How to purchase a Subscription package?===
To purchase a package click the Choose a Package button on the Store homepage then click a Show Packages button beneath any package.
*Select a suitable time period in the dropdown list with a right click.
*Read the terms of use and click OK button if you're agree.
*You'll be moved to the payment page.
*Select a preferred payment method from a dropdown list.
*If you have one or several promocodes, type or copypaste it in the form. You can cover up to 50% of your purchase with promocodes.
*Click the Agree button and follow the instructions.
Once the operation will be completed and we'll receive the payment the full price of the package (plus a discount) will be put on your balance.

<blockquote>''For example, you purchased the Casual subscription package for 6 notional months at the 3'th of January. You've paid 100 EUR and your balance has increased by 120 EUR. During next 6 months a monthly fee of 20 EUR will be taken from your balance: the next payment will be at the 2'th of February, then at the 4'th of March and so on until the end of the 6 months or the moment you run out of money on balance. Thus you pay a monthly fee as if you use a payment plan but we reimburse you the amount of the discount.''</blockquote>

It is a very convenient system because you may change a payment plan at any time and do not wait for the end of your package. All money (minus paid months) will remain on your balance and you may spend it in our store for any service except for packages.
When the period of your current package is over you'll continue using a payment plan and pay a monthly fee. If you don't have enough money on balance, the payment plan will be switched to Free.

===How to upgrade a payment package===
If you'll purchase a more expensive package than the one you use, the duration and submission usage will be reset. The date of fee payment will be considered as the beginning of a current notional month.
If you won a free year of subscription to a more expensive payment plan than the one you use, a present will be activated immediately, the duration and submission usage will be reset. There's no need to purchase another package after present's expiration date. Remember that we've already reimbursed the amount of a discount, so all you need to do is to go to Payment Plans, choose any plan and wait for the activation.

===How to switch to a cheaper payment package===
Money should appear on balance once your payment will be accepted by the payment system, but a monthly fee will be taken only at the end of the current notional month. A purchased payment package will be marked as Pending Activation.
If you've won a free one-year package for a payment plan that is cheaper than your current package it shall be pending activation as any cheaper payment plan. There's no need to purchase another package after present's expiration date. Remember that we've already reimbursed you the amount of the discount, so all you need to do is go to Payment Plans, choose any plan you like and wait for the activation.

===How to get and use promocodes?===
Every Christmas we perform a raffle among users. Make any purchases during a specified time period and get a Christmas present for every certain amount of money. There's a random prize inside of every present. You may find promocodes for a certain sum in EUR. You can't top up your balance with it but you may use it to cover up to 50% of any payment package.
To use a promocode, select any package you'd like to purchase. Select a payment method and notice a I Have A Promocode! button. Click it, paste a promocode then click Apply. To use another promocode for the same deal, just paste it in the form and click Apply again.

==MicroStock+ Trends==
[[File:4a583e5a4a86a3bf46f7b052196bbd89.png|left|x300px|]] 
Learn more about Microstock+ Trends in this [[Working with Microstock+ Trends|article]] 
This block is quite similar to StockSubmitter/М+ payment plans block. Paid subscription extends automatically once a month using your balance. You may upgrade your payment plan and pay the difference just like when you upgrade a StockSubmitter payment plan.
You may purchase a cheaper subscription plan at any time and it will be pending activation until the end of the current notional month.

==How to vote for the next microstock agencies to add?==
[[File:New stock eng.png |left|700px|]] 
Adding and fully supporting agencies to our services takes a lot of our time and resources. That is why we had opened a poll for all users. Every time you make a purchase at the Store you get an opportunity to either vote for one of the microstock agencies or to add a new one to the poll. The poll is going to be there forever so don’t worry if you can’t vote right now. The current list is built based on the votes that have been already casted and it will change according to the new votes.

==Frequently asked questions==

===How to cancel a paid subscription?===
Go to the Store and open a page with payment plan blocks (for StockSubmitter/M+ or M+ Trends) then select a Free payment plan. This payment plan will be activated at the end of the current notional month.

===I'm a Free subscription user but I'd like to try a paid subscription. Where do I begin?===
Start with the approximate estimate of submissions you need per month and take a closer look at the low-cost payment plans and packages. You may upgrade your payment plan at any moment and pay only the difference. Learn more in [[#How to upgrade your current payment plan]] unit.

===How do I switch back to a Starter package/how to save a Starter payment plan when the package has expired?===
If you've been using a Starter payment package but have switched to a cheaper/more expensive one you may only switch back by purchasing Starter package again. You may save this payment package as a payment plan (and continue using it for any quantity of notional months) if you have enough money on balance to pay a monthly fee. To do so wait for the package to expire and don't switch the payment plan. Make sure you have enough money on balance to pay a monthly fee!

===I've purchased a one-year package but realized I don't need it. What do I do?===
Purchasing a package doesn't mean that you must keep using it for the entire duration.
You've got a full package price on your balance as if you've purchased several months of payment plan usage. So you may change your payment plan any time without losing any money.

===I've upgraded my payment plan but used submissions weren't reset!===
When you upgrade your payment plan, you only add submissions. Submissions you've used are being reset at the end of the current notional month.
<blockquote>''For instance, let's say you're using Lite payment plan. You've got 250 submissions per month. You've already used 200 of them and you're about to purchase Casual payment plan. You pay 10 EUR to upgrade and now have 200 more submissions to use until the end of the current notional month.''</blockquote>

Translations:Управление тарифами и пакетами подписок/29/en

2021-06-27T10:32:54Z

Corvus Corax:

===I've upgraded my payment plan but used submissions weren't reset!===
When you upgrade your payment plan, you only add submissions. Submissions you've used are being reset at the end of the current notional month.
<blockquote>''For instance, let's say you're using Lite payment plan. You've got 250 submissions per month. You've already used 200 of them and you're about to purchase Casual payment plan. You pay 10 EUR to upgrade and now have 200 more submissions to use until the end of the current notional month.''</blockquote>

Translations:Управление тарифами и пакетами подписок/22/en

2021-06-27T10:32:40Z

Corvus Corax:

==MicroStock+ Trends==
[[File:4a583e5a4a86a3bf46f7b052196bbd89.png|left|x300px|]] 
Learn more about Microstock+ Trends in this [[Working with Microstock+ Trends|article]] 
This block is quite similar to StockSubmitter/М+ payment plans block. Paid subscription extends automatically once a month using your balance. You may upgrade your payment plan and pay the difference just like when you upgrade a StockSubmitter payment plan.
You may purchase a cheaper subscription plan at any time and it will be pending activation until the end of the current notional month.

Translations:Управление тарифами и пакетами подписок/17/en

2021-06-27T10:32:19Z

Corvus Corax:

<blockquote>''For example, you purchased the Casual subscription package for 6 notional months at the 3'th of January. You've paid 100 EUR and your balance has increased by 120 EUR. During next 6 months a monthly fee of 20 EUR will be taken from your balance: the next payment will be at the 2'th of February, then at the 4'th of March and so on until the end of the 6 months or the moment you run out of money on balance. Thus you pay a monthly fee as if you use a payment plan but we reimburse you the amount of the discount.''</blockquote>

Translations:Управление тарифами и пакетами подписок/12/en

2021-06-27T10:31:42Z

Corvus Corax:

<blockquote>''For example, you'd like to upgrade your current Lite payment plan to Casual. The last payment was at 6'th of December. Tomorrow will be 3'th of January. If you're going to upgrade your payment plan right now, a full monthly fee for Casual plan will be taken off your balance at 5'th of January (there are 31 days in January). Please, evaluate if you're going to spend all submissions until the end of the current notable month before you upgrade your plan.''</blockquote>